![]() ![]() On a positive note, we are pleased that you found the French restaurant to be excellent. We appreciate your positive feedback about the main buffet restaurant, and we are glad you enjoyed the wide variety of food and we will address that issue with our staff to ensure a smoother dining experience for all our guests. Your feedback will be shared with our team to ensure such shortcomings are rectified. This is not our usual standard, and we apologize for the oversight. We understand the potential of our hotel, apologize for the lack of a warm welcome greeting, drink, and hand towels upon your arrival. We sincerely apologize for the lack of 5-star service you experienced during your visit. We appreciate your compliments about our lovely location, and we would like to address the areas where we fell short of your expectations. We hope to have the chance to welcome you back in the future and share with you the improvements we have made.ĭear guest, Thank you for taking the time to share your feedback regarding your recent stay at Ocean Maya Royale. If there is anything else you would like to discuss or if you have any further questions, please do not hesitate to contact us directly. We value your insights, as they help us identify areas for growth and provide a better experience for future guests. We will reinforce our commitment to providing a warm and friendly atmosphere for all our guests. We take your comments seriously and will review our staffing levels to ensure that all areas are adequately covered. We appreciate your feedback regarding the collection of empty drinks cups, and we will work closely with our staff to address this issue promptly. We will review our processes to ensure a better distribution of sunbeds throughout the day. We will be sure to add that to our Regarding the pool area. Additionally, please note that the theater mentioned on our website is currently under remodeling. We understand your desire for more activities, and we are currently working on expanding our entertainment options to fulfill our guests' expectations. We will address this issue with our team to improve the overall dining experience. We appreciate your feedback on the buffet restaurant. While we strive to offer the best services in food and beverages, we apologize if you felt that the service fell short during your stay. We would like to address your concerns and provide some additional information to clarify certain points. Hotels near Cenote "el Burrodromo" Mayakobaĭear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Ocean Maya Royale Hotel.Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels with Balconies in Playa del Carmen.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts in Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. ![]()
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